Help desk
Contacts, terms and the questions people ask about this index itself.
Where to ask Kakobuy, and what to send
The contact page lists four routes. Live chat, 9am to 6:30pm, Monday to Friday, BST. Email: [email protected] for customer service, [email protected] for business only. And an official Discord, linked from the home page. Counterfeit reports also go to [email protected] (help 125).
Help 38, the only article in the after-sales notice leaf, says what support needs: your parcel waybill number and the precise problem. Add the OG numbers, photos of the box and seal, and the time you signed, so the 2-day and 72-hour clocks in help 54 can be checked against it.
Keep written replies. Where the help centre is silent (photo counts, Prime membership), a chat transcript is the only record you will have.
Filed by Kakobuy under After-Sale Service › Noticeofafter-salesservice · help 38, help 54
Glossary: terms you will see on Kakobuy and around it
Kakobuy’s screens and articles use internal terms, and buyers add their own shorthand on top. These are the ones that cause the most confusion.
| QC | Quality check: the inspection photos of your item in the warehouse. |
|---|---|
| GL / RL | Community shorthand on QC photos: green light (looks right, ship it) and red light (send it back). Kakobuy itself never uses these terms. |
| OG number | The ID of one purchased item, starting OG. Value-added services ask for it in the remarks. |
| S number | The ID of a submitted parcel, starting S (help 117). |
| Waybill | Kakobuy’s word for the parcel you submit for international shipping. |
| Rehearsal Packing | The screen name for Pre-packaged: a paid trial pack to learn the weight (help 117). |
| Station letter | Kakobuy’s internal message, where photos and notices arrive. |
| Stocked in | The status that starts the 120-hour return window (help 51). |
| Forwarding / international transit | Sending goods you bought yourself to Kakobuy for shipping on (help 85). |
| IOSS / DDU | EU VAT collection scheme; delivered duty unpaid, where the recipient pays on arrival (help 110). |
Frequently asked questions about this index
Is this the official Kakobuy help centre?
No. It is an independent index that points to Kakobuy’s articles by number. For anything about your account, contact Kakobuy.
Why do you quote article numbers?
So you can open Kakobuy’s own wording. The number is the last part of the help-centre address, after id=.
Which wording do I follow when two articles disagree?
Compare the conditions and ask official support which rule applies to your order. Use actual checkout for fees and act before a stated deadline rather than relying on an ambiguous extension. The source pairs are on the two-answers page.
Do you know how many free QC photos Kakobuy gives?
No, and neither does the help centre. Extra photos are 2 yuan each.
Can you check my order or parcel?
No. We have no access to Kakobuy accounts.
How often is this index updated?
This edition uses dated source captures and records local revisions separately. It is not a live monitor of prices, inventory or policy changes. Check the official article and current checkout before acting.
About this independent index
Kakobuy Spreadsheet Help Index is an independent reading guide to the Kakobuy help centre, published at kakobuyhub.org. It is not Kakobuy, cannot act on orders, and does not receive personal data from Kakobuy.
How it is made: every article in the help centre was read in full, including the four footer-only ones; article creation dates were taken from the help-centre feed; screenshots were captured from the public site, logged out, on 10 October 2026. Where we use figures measured by others, such as the exchange-rate spread, we give the measurement date.
Corrections and questions: [email protected]. Use this address for index corrections; send account or order issues to official Kakobuy support.
Use the reference for the stage that has stalled
Before warehouse arrival, identify the commodity order and the seller-related problem: purchase status, selected variant or dispatch. After parcel submission, add the parcel or waybill number and the shipping event you cannot explain. If a charge is the issue, include the displayed line item and the relevant order reference so support can distinguish an item shortfall from international freight.
State the outcome you need: confirmation of a size, permission to cancel, an explanation of a charge or instructions for a delivery claim. Keep replies in the same case where possible. Repeated general messages without the original reference can leave the essential question unanswered; this index cannot resolve an account-specific status.